Customer Success Manager

Office Location: Plus, 20 Cecil Street, Singapore

Work Arrangement: Onsite, Monday to Friday

Responsibilities

• Lead end-to-end implementation of AI Rudder's AI-powered voicebot, chatbot and more AI solutions for Key Account clients, owning the full project lifecycle from scoping and planning through go-live and handover.
• Translate client business requirements into actionable implementation plans, ensuring solution design and development maximizes customer ROI (complex integration solution design and implementation in banking environment a plus) and aligns with their operational workflows.
• Coordinate cross-functional teams, including product, engineering, and sales, to deliver implementations on time and within scope and ensure client satisfaction.
• Conduct PoC/PoV engagements to validate solution fit against client requirements, managing timelines, stakeholders, and acceptance criteria throughout.
• Manage multiple concurrent implementation projects, maintaining clear communication with clients and internal teams while proactively resolving blockers.
• Champion AI adoption within client organizations, educating business and technical stakeholders on the value and capabilities of AI-driven contact center solutions.

Minimum Qualifications

• 3 years of project management experience with hands-on implementation or delivery experience managing SaaS account deployments through the full project lifecycle, from requirements gathering to production go-live.
• Demonstrated ability to manage stakeholder expectations, project scope, and delivery timelines across complex, multi-team engagements in Singapore or other ASEAN markets.
• Analytical mindset with the ability to evaluate performance metrics and articulate solution ROI to both technical and business audiences.
• Excellent stakeholder communication skills, with the ability to build trust, present solutions persuasively, and secure buy-in from both technical and business decision-makers.
• Self-driven and adaptable, with a genuine curiosity for the fast-evolving AI space and a track record of picking up new tools, concepts, and best practices independently.

Preferred Qualifications

• Proven experience delivering contact center, CX, or conversational AI solutions; FSI industry client experience is a plus.
• Genuine interest in AI adoption and enthusiasm for helping clients realize the business value of AI-powered automation.

About AI Rudder

AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.

Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.

Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.

Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.

How We Work

• AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.
• Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work .
• Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most .

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration .

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.