Customer Service Specialist

Key Responsibilities

- Manage the full order process for Costco Hearing Centers in Taiwan, including order entry, order tracking, and invoicing.

- Serve as the key contact for customers during the ordering process and provide regular updates on order status.

- Coordinate and handle highly individualized product orders to ensure accuracy and timely delivery.

- Process product returns and repair requests, and follow up with relevant internal teams.

- Monitor inventory levels and support stock management to ensure smooth order fulfillment and improved lead times.

- Coordinate with the internal finance team to manage payment bookings and related documentation.

- Handle customer inquiries and issues related to orders and provide timely support.

- Perform other tasks assigned by the manager when necessary.

Skills & Competencies

- Bachelor's degree or above.

- 35 years of experience in Customer Service, Order Management, Logistics, or Operations.

- Good written and spoken English skills.

- Proficient in computer skills and Microsoft Office.

- Experience with CRM systems.

- Detail-oriented with strong communication skills and a proactive service mindset.

Preferred Qualifications

- Experience working with Costco or large retail channels is highly preferred.

- Additional foreign language skills are a plus.