- Attend to customer and financial representative enquiries via phone and live chat professionally and promptly.
- Resolve complaints and issues at the first touchpoint wherever possible.
- Maintain accurate records of interactions in the CRM system.
- Ensure timely follow-up on enquiries and escalate when necessary.
- Assess appeals and provide recommendations to management.
- Support additional duties during operational needs or peak periods.
Interested applicants may email resume to [Confidential Information]
Chooi Kelly (CEI Registration No: R25136207)
Recruit Express Pte Ltd (EA: 99C4599)
