Customer Service Officer | Fresh graduate welcome

Responsibilites:

• Handle general enquiries, billing enquiries and complaints in a professional manner.
• Cooperate with other teams to resolve public user's request efficiently.
• Assist in administration and clerical support for the team such as user account administration, FAQ & knowledge base updates, financial records checking and updates, etc.
• Perform any ad hoc assignments as required.

Requirements:

• F.5 / DSE or above.
• LCCI or AAT Level 2 Certificate / Level 3 Diploma in Accounting is highly preferrable.
• Minimum 1 year of customer service or accounting experience. Fresh graduates without any working experience will also be considered.
• Good spoken English, Cantonese and Putonghua.
• Customer-oriented with passion, patience, and caring attitude.
• Good interpersonal and communication skills.
• Knowledge in MS Office including Word, Excel, PowerPoint & Outlook and Chinese Typing.
• A team player with positive attitude, proactive, detailed and result oriented mindset, fast learner, able to change, able to work independently and under pressure.

Please note that only shortlisted candidates will be notified. All information gathered will be treated in strict confidentiality and solely used for recruitment purpose.