Job Description
We exist to create positive change for people and the planet. Join us and make a difference too!
Customer Service Officer
Purpose of the Role
The role is providing administrative support and client communication to ensure smooth audit and certification processes, while maintaining service quality and compliance with internal standards.
Key Responsibilities & Accountability
Help and support clients & company to prepare assessment delivery
Establish long-term relationship with customers to answer clients queries and solve problems pre- and post-assessment
Deal with customer complaints, continuously improve customer satisfaction in order to maintain customer retention
Communicate & coordinate between assessors & clients to make sure all assessments are delivered smoothly
Control the assessors logistics cost
Manage client overdue & help identify and control risk of client attrition
Sign supplementary agreement with clients for any changes and identify or generate new opportunities
Maintain client data in SAP/PG & manage documents to ensure information accuracy
Co-work with customer service admin to jointly achieve business objectives
Other jobs assigned by CRM supervisor & Head of CRM
About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
