We exist to create positive change for people and the planet. Join us and make a difference too!
Responsibilities & Accountabilities
- Help and support clients & company to prepare assessment delivery
- Establish long-term relationship with customer to answer clients queries and solve problems pre and after assessment
- Deal with customer complaints, continuously improve customer satisfaction in order to maintain the customer retention
- Communicate & coordinate between assessors & clients to make sure all assessments delivered smoothly
- Control the assessors logistics cost
- Manage client overdue & help identify and control risk of client attrition
- Sign supplementary agreement with clients for any changes and identify or generate new opportunities
- Maintain client data SAP/PG & manage document to make sure information accuracy
- Co work with customer service admin to jointly achieve business objectives
- Other jobs assigned by CRM supervisor & Head of CRM
Person Specification
- University degree or above.
- 2+ years experiences in customer services field, experiences in certification industry is preferred
- Strong team player.
- Good at planning and coordinating.
- Basic report compilation & computer operation ability
- Good communication & persuasion skills.
- General English level.
About Us
BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.
BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.
