- Lead a nationwide service organization
- Join a global leader in industrial automation
About Our Client
Our client is a well-established multinational engineering and technology company with a strong presence across Asia-Pacific.
The business provides mission-critical automation and industrial solutions to leading customers and is investing in its service organization to support continued growth in Taiwan.
Job Description
- Lead and develop Customer Service teams across Taiwan
- Manage customer escalations and critical service issues
- Drive customer satisfaction and service performance
- Coach, mentor, and develop technical service personnel
- Promote a strong safety culture across the organization
- Review and improve service standards and operating procedures
- Work closely with project teams during installation and commissioning phases
- Develop and maintain strong customer relationships
- Manage service budgets and operational performance
- Support contract renewals and service-related commercial activities
- Identify opportunities for upgrades and value-added services
- Drive continuous improvement initiatives across the service organization
The Successful Applicant
- Bachelor's degree in Engineering or a related technical discipline
- 10+ years of experience within technical service or customer support environments
- Proven experience leading service teams
- Strong customer-facing and stakeholder management skills
- Experience handling escalations and operational challenges
- Demonstrated commercial awareness and business acumen
- Strong communication skills in both Chinese and English
- Experience within industrial, automation, engineering, manufacturing, or technical service environments
What's on Offer
- Regional stakeholder exposure
- High-visibility leadership position
- Opportunity to influence business performance
Contact:
Quote job ref: JN-082026-7084237
