Customer Service, Intern

FIND YOUR BETTER AT Blue Cross

If you believe in better, we'd love to hear from you.

About the Role

Responsible for supporting the day-to-day activities of a particular area of the business on either full-time or part-time basis, with the aim of learning practical knowledge of the business area, the company and the industry.

Responsibilities:

Analytics and Performance Tracking

• Assist in monitoring and analyzing key performance metrics for Customer Service and operations teams.
• Support preparation of reports and dashboards to provide insights on service quality and efficiency.
• Help identify trends and opportunities for improvement through data analysis.

Project Support and Execution

• Contribute to planning and coordination of projects for Customer Service and operations teams, such as complaint management systems.
• Assist with workflow initiatives, including claims appeal system projects, through documentation and task tracking.
• Collaborate with cross-functional teams to support timely delivery of project milestones.
• Participate in process improvement activities as assigned.

Requirements

• Pursuing a degree in Computer Science, Data Analytics, or a related discipline
• Strong interest in project management and the insurance industry
• Good organizational and time management skills
• Strong analytical and problem-solving abilities
• Effective communication skills, both written and verbal
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Good command of spoken and written English and Cantonese

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities