Customer Service Executive

• Deliver responsive and professional customer service to parents, guardians, and school officials to support smooth transportation operations

• Resolve customer complaints promptly by investigating issues and implementing effective solutions to maintain high satisfaction levels
• Maintain comprehensive knowledge of transportation operations and services to accurately address customer inquiries and concerns
• Prepare and present regular reports analyzing customer service performance to identify trends and improvement opportunities
• Respond clearly and accurately to inquiries regarding bus routes, schedules, and related transportation information
• Collaborate with operations and school officials to coordinate timely and safe student transportation, ensuring adherence to schedules
• Maintain detailed and accurate records of customer interactions, transactions, and feedback to support service quality and accountability
• Work closely with the operations team to optimize route planning and scheduling for efficiency and reliability
• Assist in following up on Accounts Receivables to support financial processes
• Adapt to additional assignments from management to support evolving business needs

Preferred competencies and qualifications

• Diploma, Degree, or equivalent qualification
• 1 to 3 years of customer service experience, preferably within the transportation industry or school environment (local or international schools)
• Proficiency in Microsoft Office suite to prepare reports and manage communications
• Strong communication and interpersonal skills to engage effectively with diverse stakeholders
• Ability to prioritize tasks and multitask in a fast-paced, dynamic environment
• Strong organizational and time management skills to meet deadlines and manage workload
• Ability to commute between school and office locations during working hours as required
• Flexibility to report to work at 0630hrs or 0700hrs depending on school allocation
• Collaborative team player mindset to work effectively within cross-functional teams