Job Description

Job Summary

Maintain efficient control centre operations by coordinating daily tasks, managing inventory, and delivering exceptional customer service. Collaborate with teams to identify and resolve issues, update logs and reports, and ensure timely stakeholder management in transport distribution and automotive logistics.

Responsibilities

Coordinate and oversee daily control centre operations to ensure seamless workflow and high service standards
Collaborate with team members to evaluate operational lapses, implement corrective actions, and recommend process improvements
Manage inventory efficiently to meet customer demand and support supply chain fulfilment
Handle customer inquiries across multiple communication platforms providing product knowledge and assistance throughout the customers journey.
Update customer service logs accurately and maintain data integrity
Review operational data and prepare daily, weekly, and monthly reports for the reporting officer
Manage all stakeholders in assigned accounts professionally and ensure timely communication
Perform any other duties as assigned by the reporting officer

Preferred competencies and qualifications

Diploma in Logistics, Supply Chain, Business Administration, Finance, or related fields
Minimum 2 years of experience in transport distribution, first/last mile delivery operations, or automotive logistics
Proficient in Microsoft Office applications
Experience with port operations and understanding of regulatory requirements
Familiarity with Singapore traffic rules and regulations
Working knowledge of automotive logistics
Understanding of supply chain fulfilment, ground distribution, and first/last mile operations