Customer Service Executive

At Powerzone H2 Technologies Pte Ltd, we are dedicated to delivering excellence in our industry. We are seeking a capable, proactive, and highly organized Customer Service Executive to bridge the gap between our clients, internal technical teams, and management. If you thrive in a dynamic environment, love streamlining processes, and pride yourself on exceptional client relationship management, we want you on our team.

Job Summary

The Customer Service Executive will play a pivotal role in managing the end-to-end lifecycle of customer accounts-from initial inquiry and contract vetting to order fulfilment, delivery, and after-sales support. You will serve as a key coordinator between clients, suppliers, and internal departments (Sales, Operations, Finance, and Directors) to ensure seamless operations and high customer satisfaction.

Key Responsibilities

1. Sales & Order Management

. End-to-End Order Processing: Handle the generation and processing of quotations, sales agreements, Purchase Orders (PO), Proforma Invoices (PI), Delivery Orders (DO), packing lists, and invoicing.

. Inquiry Management: Attend to new and existing customer inquiries (online and offline) promptly and professionally.

. Commercial Documentation: Handle and assist with the preliminary vetting of Non-Disclosure Agreements (NDAs), Memorandums of Understanding (MOUs), and commercial contracts.

2. Operations & Logistics Coordination

. Supply Chain Fulfilment: Organize delivery services, manage shipping lead times, and develop Standard Operating Procedures (SOPs) for air freight and export shipments.

. Technical Liaison: Facilitate communication between customers and suppliers regarding technical inquiries, feedback, and information translation, ensuring client demands are met.

. Operational Support: Assist with product development admin, formulate serial numbers for new orders, and manage warranty forms and customer questionnaires.

3. Client Relationship & After-Sales Support

. Account Management: Build and maintain strong, trusting relationships with clients provide periodic follow-ups to both existing and potential clients.

. Issue Resolution: Handle customer feedback and coordinate internally to resolve issues smoothly, ensuring final project handovers meet expectations.

4. Data, Reporting & Administrative Support

. Executive Scheduling: Manage calendars and coordinate meeting appointments for Company Directors with clients and/or suppliers.

. Data Maintenance: Tabulate supplier data, update the PZH2 pricing table, maintain accurate customer databases, and track service progress.

. Project Filing: Ensure proper documentation, archiving, and final project filing for audit and operational readiness.

Requirements

Education & Experience

. Minimum Qualification: Diploma or equivalent in Business Administration, Supply Chain, or a related field.

. Experience: 1-3 years of experience in sales coordination, operations support, customer service, or a client-facing role.

. Experience in engineering, green energy, logistics, or technical service industries is highly advantageous.

Skills & Competencies

. Communication: Exceptional interpersonal and communication skills is required to communicate effectively with clients and suppliers.

. Organizational Skills: Strong multitasking abilities with a sharp eye for detail and the ability to work under tight deadlines.

. Problem-Solving: Patient, responsible, and highly customer-oriented with a proactive approach to handling feedback.

. Independence & Teamwork: Ability to work autonomously with minimal supervision, while remaining a collaborative team player.

Preferred Qualifications

. Familiarity with digital communication tools, CRM software, and ERP systems.

. Experience handling high-volume inquiries and basic technical/contractual documentation.

What We Offer

. Competitive salary and benefits package.

. A dynamic, collaborative, and forward-thinking work environment.

. Opportunities for career growth and professional development.