Customer Service & Administrative Executive

Anake is your personal guide to unlocking your skin's full potential, combining insights from your unique genetic blueprint with innovative technologies to deliver a personalised skincare regime that complements your genes and empowers you to achieve optimal skin health.

For more information, please visit www.anake.com.sg

Why Join Us

At Anake, we believe great skincare starts with great people. If you're passionate about beauty, love connecting with others, and take pride in creating meaningful customer experiences, we'd love to have you join us. Be part of our growing team and help us empower more people to understand, care for, and feel confident in their skin.

Bonus perks!
You'll be joining a fun, supportive team with a fully stocked pantry (snack lovers, we see you!)

About the Role

We are looking for a driven and passionate Customer Service & Administrative Executive to join our growing team. This role is perfect for someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in keeping operations organised and running smoothly. You will play an important role in delivering exceptional customer experiences, managing administrative processes, and supporting the team, while having the opportunity to grow your skills and career.

Administrative Support

• Provide administrative assistance to the Finance and HR team, including filing, scanning, and accurate data entry.
• Support ad-hoc tasks and projects as required by the management team.

Customer Engagement

• Retrieve, update, and manage client records while ensuring accuracy and confidentiality.
• Schedule and manage facial appointments, coordinating with therapists for proper timing and resource allocation.
• Assist in planning and executing customer membership and loyalty programmes.
• Provide accurate information to clients on services, promotions, and ongoing packages.
• Conduct follow-ups to gather client feedback and ensure post-service satisfaction.
• Handle all incoming phone calls and emails professionally and promptly.
• Address customer complaints and carry out service recovery with tact and professionalism.

Requirements

• Prior experience in administrative support or customer service is an advantage.
• Strong communication and interpersonal skills, with the ability to engage clients effectively.
• Highly organized, detail-oriented, and capable of handling multiple tasks simultaneously.
• Positive mindset, willingness to learn, and ability to thrive in a fast-paced environment.
• Fluent in English and Mandarin, with the ability to converse effectively with mandarin-speaking clients.

Working Hours & Arrangement

• 5 days work week - Monday to Friday: 9am to 6pm
• Saturday Half-day Work From Home required to be contactable to answer client's queries

Compensation & Benefits

• Salary Range: $2,200 - $3,000 (based on experience)
• Fun and vibrant working environment
• Exciting benefits and staff perks
• Opportunities for career growth and development as the company expands internationally