Overview
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our 15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
We are looking for a customer-oriented service representative to act as a single point of contact to provide product/service information and resolve any emerging problems that our customer might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.
- Provide general pricing of Keysight service is available.
- Respond to customer's request of service: repair and calibration. This include orders for those customers under warranty/contract and for customer requiring per incident support.
- Respond to customer's request for the status of service order, this includes the appropriate escaltion paths as defined by the process.
- Validate customer entitlement for the various Keysight offering.
- Respond to customer's requests to change their account/contact profile details.
- Provide service availability.
- Keep record of customer interactons and transactions, including: inquiries, comments, as well as action taken.
- Identify potential business opportunities.
Qualifications
Bachelor degree, preferable with related work experiences
- Customer satisfaction oriented, strong interest and passion in serving customer in a contact center environment.
- Excellent communication skills in voice and written media, both in Chinese ad English.
- Sales skills to qualify customer's requests.
- Capability to handle multiple tasks and ability to work in a stressful environment.
- Able to resolve problem and deliver commitment by initiating, advancing and managing the requests/issues to reach closure or resolution.
- Solid system application knowledge (Keysight will provide training on system we use).
- Excellent knowledge of PC tools.
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
