Customer Quality Manager

Fresher

Save

Early Applicant

Job Description

Manage and take lead in handling company-wide critical and escalated customer issues
CSR -Customer Specific Requirements Review, Assessment, Implementation, Deployment and Closure
Customer Scorecard Review and Management
Problem Solving -Failure Analysis, Root Cause Analysis, 4D/8D Quality Scoring, CAR System
Company-Wide Customer Complaint Handling and Performance Tracking (KPI)
Company-Wide Internal and External Lessons-Learned/ Read-Across Program and Deployment
Customer Process Change Notification
Company-Wide Internal Audit Program Implementation, Documentation and Lessons-Learned Proliferation
Drive improvement and develop programs in company audit skills covering product, process, and system
Ensure company ISO, IATF and VDA 6.3 Compliancy and Readiness
Spearhead zero defect quality programs for automotive business readiness
Implement quality programs to drive automotive product/process robustness, error-proofing
Customer and External Audit Management and Readiness
Subject Matter Expert and Conduct Training on QMS, Auditing, Problem-Solving, 8D
Develop and owner of policies and procedures to support customer quality and audit program