Your Job
Lead global customer-facing quality activities to ensure our products meet or exceed customer expectations. You will resolve escalated quality issues, drive continuous improvement, and serve as the key liaison between customers and internal teams worldwide.
Our Team
Join a collaborative, cross-functional team focused on delivering quality excellence globally. We work closely with Engineering, Manufacturing, Supply Chain, and Operations to embed customer-driven quality throughout the product lifecycle.
What You Will Do
- Act as the global point of contact for customer quality issues.
- Build strong relationships with key customers and lead audits.
- Lead resolution of customer complaints and quality escalations.
- Coordinate cross-functional teams to implement corrective actions.
- Drive continuous improvement projects targeting defect reduction.
- Support New Product Introductions with quality integration.
- Track and report key quality metrics and KPIs.
Who You Are (Basic Qualifications)
- Bachelor's degree in Engineering, Quality Management, or related field.
- 7+ years experience in customer-facing quality roles.
- Skilled in quality tools/methodologies (8D, FMEA, SPC, APQP).
- Strong communication and leadership skills.
- Willing and able to travel internationally (2040%).
What Will Put You Ahead
- Master's degree in a related discipline.
- Experience leading global, cross-functional teams.
- Proven success in continuous improvement initiatives.
- Comfortable working in fast-paced, multicultural environments.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
