Location: Xizhi District, New Taipei City, Taiwan
Work Arrangement: Full-time | On-site at Customer Site
About the Role
We are looking for a Customer Quality Engineer / On-site Quality Service Personnel to be based full-time at our customer's site in Taiwan.
In this role, you will work closely with the customer's quality and manufacturing teams, providing on-site quality support, handling quality issues, coordinating defect verification and containment, and following up on corrective actions.
Key Responsibilities
- Be stationed full-time at the customer's manufacturing site and serve as the on-site quality contact.
- Handle customer quality issues, including defect verification, isolation, screening, rework coordination, and follow-up.
- Support quality problem analysis and corrective actions using 8D, 5 Why, Fishbone Diagram, and other quality tools.
- Read and interpret mechanical drawings and conduct dimensional inspections using calipers, micrometers, and standard measuring equipment.
- Coordinate with the customer and internal teams to investigate and resolve quality issues.
- Prepare daily/weekly quality reports, 8D reports, and other quality-related documentation.
- Provide timely updates on quality issues and ensure corrective actions are properly followed up and closed.
- Respond to urgent quality issues at the customer site and provide hands-on support when required.
- Work overtime when necessary to support urgent customer quality requirements.
Requirements
- Associate degree or above in Mechanical Engineering, Materials Science, Industrial Engineering, Quality Management, or a related field.
- Minimum 2 years of experience in manufacturing quality, such as Resident Quality, Customer Quality, In-process Quality, or After-sales Quality.
- Experience with metal components, machining, stamping, bending, welding, surface treatment, or electrical products is preferred.
- Able to read and interpret mechanical drawings and use measuring tools such as calipers and micrometers.
- Familiar with 8D, 5 Why, Fishbone Diagram, and other quality problem-solving methodologies.
- Strong customer communication, coordination, and problem-solving skills.
- Responsible, responsive, and able to work independently in a customer-site environment.
- Proficient in MS Office, especially Word and Excel.
- Fluent Mandarin Chinese is required; basic English reading and email communication skills are preferred.
- Willing to work long-term on-site at the customer facility and able to arrange personal transportation/commuting.
- Must have legal authorization to work in Taiwan.
- Immediate availability is preferred.
Ideal Candidate
The ideal candidate is a hands-on and customer-oriented Quality Engineer who is comfortable working independently at a manufacturing site and can respond quickly to quality issues.
Candidates with previous experience in Resident Quality, Customer Quality, Supplier Quality, or On-site Quality Service are highly preferred.
Application
If you are interested in this opportunity and meet the above requirements, please send us your updated CV to learn more about the position and client.
