Customer Quality Engineer

Purpose

This position is responsible for end‑to‑end quality support for electronic customers, ensuring consistent application of quality requirements and standards.

Nature and Scope

This position serves as the primary quality interface for electronic customers, responsible for aligning customer quality requirements with internal quality standards and cross‑functional execution within established governance frameworks

PRINCIPAL ACCOUNTABILITIES

Customer Quality Service

Serve as the quality governance owner and primary quality interface for electronic customers, working in close partnership with the Commercial team while maintaining clear separation of accountability.

Translate customer quality requirements into internal quality expectations, ensuring alignment with company quality standards, risk boundaries, and governance frameworks.

Support Commercial‑led customer interactions by providing quality positions, technical clarification, and risk‑based recommendations, without assuming accountability for customer commercial commitments.

Lead and own customer quality meetings from a quality governance perspective, ensuring clarity of quality positions, aligned messaging, and effective follow‑up of agreed quality actions.

Provide quality positions and risk‑based input to support Commercial‑led customer interactions and decision‑making.

Abnormal Handling & Notification

Lead the response process for OCAP events, including issue review, corrective action coordination, ensuring structured investigation and resolution.

Manage and review RCA / 8D reports, quality data, and trend analysis to ensure technical rigor, completeness, and effectiveness of corrective and preventive actions.

Coordinate timely and appropriate quality notifications and responses to customers in alignment with internal stakeholders and escalation protocols.

Define and apply escalation criteria for quality risks or situations exceeding defined authority, ensuring timely management involvement and cross‑functional alignment.

Quality System Management

Review and manage customer quality documentation, including PCN/SCN, calibration and MSA inquiries, quality specifications, and quality agreements, ensuring accuracy, consistency, and internal alignment prior to customer response.

Coordinate customer quality audits, including preparation, cross‑functional alignment, on‑site or remote support, and follow‑up of corrective actions.

Maintain effective interfaces between customer quality requirements and internal quality systems, procedures, and controls.

Conduct Continuous improvement (CI)

Identify recurring customer quality issues, systemic gaps, or inefficiencies in customer quality processes, and drive or support continuous improvement initiatives.

Contribute to the refinement of customer quality processes and collaboration models to improve predictability, clarity of roles, and cross‑functional effectiveness.

Leverage quality data, trends, and lessons learned from customer interactions to strengthen preventive controls and reduce recurrence of quality issues.

JOB REQUIREMENTS

Education to bachelor's degree level or equivalent

Min. 5 years of experience in quality management

Well-compliance of ISO 9001 standard requirements

Good problem-solving skills, along with driving capability on things done

Good skills at organizing and analyzing

Strong work ethic/commitment

Ability to work with people of diverse cultures

Moderate proficiency in English is required to handle customer communication, write reports, and participate in meetings.

Knowledge of SPC/SQC is preferred

Knowledge of Semiconductor Foundry operation is preferred