JOB SUMMARY:
Lead end-to-end delivery of Professional Services projects, acting as primary customer interface and ensuring on-time, on-budget execution with high-quality outcomes. Coordinate cross-functional teams, manage risks and finances, and drive continuous improvement of processes and tools.
MISSION:
The Project Manager mission (PM) is to ensure the lead of the project guarantees a proper roll-out of the solution at the customer premises in terms of Quality, Cost and Delay (QCD).
He/she provides customers with a variety of project management services, including but not limited to successfully managing the implementation of a large and more complex project, on time, on scope, ensuring solution compliances to customer's system security policy, quality execution and customer satisfaction.
Key Responsibilities:
- Serve as single point of contact for the customer, business partners and internal stakeholders.
- Define project scope, deliverables, milestones, responsibility matrix and acceptance criteria.
- Create, align and maintain project plans and roadmaps with all actors.
- Allocate and optimize resources plan and coordinate technical interventions and expert activities.
- Lead project execution: organize follow-ups, run regular status meetings, produce minutes and reports.
- Track project financials against payment milestones identify variances and propose corrective actions.
- Manage risks, escalations and slippages escalate critical issues to sponsors/management.
- Ensure methodology and Solution Architect specifications are applied during build, integration, testing and commissioning.
- Ensure collection of project reports, acceptance forms and organize project closure and lessons-learned.
- Drive teamwork, knowledge sharing and cross-fertilization across local teams and partners.
- Propose and implement process and tool improvements anticipate future technology and skills needs.
Required Qualifications & Skills:
- Proven experience managing complex Professional Services or technical projects.
- Strong client-facing, stakeholder management and communication skills.
- Solid experience in resource planning, budgeting and financial tracking.
- Knowledge of technical delivery lifecycle (design, development, integration, testing, commissioning).
- Risk management, problem-solving and escalation management skills.
- Ability to lead meetings, create clear documentation and produce timely reports.
- Leadership skills: delegation, empowerment and team coordination.
Preferred:
- Post-graduate qualification or Bachelor's degree in Networks & Telecoms
- At least 10 years of experience in Telecoms & Networks Solutions
- Experience in equivalent business especially in Service activity
- Knowledge on Alcatel Products and Solutions
- Great experience in project/people management. Ability to decide, prioritize, anticipate, take into account historical data
- Strong relationship skills with customers
- Relevant industry or domain experience (Voice, Communications, Call Centre, Call Distribution, Call Recording, Computer Technology Integration, Integration with 3rd parties Monitoring and Notification System)
- Project management certification (PMP, PRINCE2 or equivalent)
- At least 5 years in Project Management of complex and customized Voice/Communication projects such as Call Centre Solutions, User Interfaces/Application Services and Integration to 3rd party Monitoring and Notification System
