Build and maintain the customer support knowledge base; set up AI automation including AI agents and chatbots to scale support operations.
Design and implement an internal feedback loop from Customer Support to Product and Operations teams, ensuring customer insights drive continuous improvement.
Provide customer support for all B2C apps and APIs, ensuring timely and high-quality issue resolution.
Prepare and deliver support analytics for data-driven decision-making.
Criteria:
3+ years of experience in knowledge management, SOP design, process building, or customer support operations.
Experience with AI tools, chatbot platforms, or automation workflows preferred.
