Customer Officer

Your role

• Answering incoming calls and WhatsApp inquiries from customers in a call centre environment and assisting with various requests such as mobile services, golf bookings, dining reservations and travel recommendations
• Ensuring a pleasant customer experience by providing accurate and timely information
• Logging all customer inquiries in the system clearly and concisely and following up on any outstanding issues or inquiries within the agreed-upon timeframes
• Escalating complex or unresolved issues to team lead or management promptly
• Assist in ad-hoc duties assignmentswhen needed

To succeed in this role

• Energetic, cheerful, and outgoing personality
• Can do attitude, proactive and attention to detail with good interpersonal and communications skills
• Demonstrated confidence to present ideas to individual or groups effectively
• Fluency in Cantonese, English and Mandarin
• Immediate availability is highly preferred
• Office Location: Shatin (near City One / Shek Mun Station)

For more information on other job opportunities of PCCW, please visit our website:.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer'sprivacy statement(, a copy of which will be provided immediately upon request.