Customer Officer

Your role

• To provide professional concierge and customer services to clients via phone calls/ email

• To handle customer enquiries or complaints globally, offer one-stop resolution and fulfill customer requests

• To grasp any opportunities to sell or retain customers via Hotline/ Email/ Social Media

• To manage communication with customers in a friendly, professional & courteous manner

• To resolve customer complaints, establish relationships with customers, learning their preferences

• To perform ad-hoc tasks as assigned

• Overnight Shift Duty

To succeed in this role

• HKCEE / DSE graduate or above

• Good command in both written and spoken English and Chinese (Cantonese and Mandarin)

• Knowledge on mobile products and services is an advantage

• Customer-oriented, Good communication skills & problem-solving skills

• Proficient in MS Excel, Word, PowerPoint and Chinese word processing

Contact for Enquiries

• WhatsApp:

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please click Apply Now or send us your resume along with your present and expected salary to the Human Resources Department by email at.

For more information on other job opportunities of PCCW, please visit our website:.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer'sprivacy statement(, a copy of which will be provided immediately upon request.