Customer Experience Executive (Automotive Services)

Customer Experience Executive (Automotive Services)

Description:

We are looking for a customer-focused individual to support customer enquiries and daily operations within our automotive paint protection business.

About Us:

We are a leading automotive detailing, paint protection and car care products distribution company with over 10 years of experience in Singapore. As a certified GYEON studio and distributor of premium detailing brands, we provide professional detailing services, automotive paint protection solutions such as coatings and PPF, training programmes and high-quality car care products to customers and industry professionals alike.

Driven by a passion for excellence, we are committed to delivering outstanding workmanship, trusted products and exceptional customer experiences across all aspects of automotive care.

Responsibilities:

• Respond to customer enquiries via WhatsApp, social channels, phone and walk-ins
• Recommend suitable services and paint protection packages
• Co-ordinate customer's vehicle booking schedules, receiving andcollection
• Work independently and often unsupervised, to deliver the tasks allocated
• Maintain customer records and operational reports
• Deliver excellent customer service at all times

Requirements:

• Minimum 2 years customer service experience preferred
• Strong communication and organisational skills
• Good communication and interpersonal skills
• Responsible and able to work independently
• Passion for the automotive industry is an advantage

Suitable for individuals who enjoy interacting with customers and solving problems.

Shortlisted candidates may be required to demonstrate their skills and competencies through a practical assessment during the recruitment process.