Customer Engineer, SMB and Startups, Cloud (English, Vietnamese) - Singapore

Product area

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Qualifications

Job responsibilities

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Share in-depth Google Cloud expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
• Lead prospecting and acquisition of new logos, creating and building customer relationships from scratch, and establishing yourself as a trusted advisor on their long-term technology and business decisions.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 1 year of experience with cloud native architecture in a customer-facing or support role.
• Ability to communicate in English and Vietnamese fluently to engage with clients in the region.

Preferred qualifications

• Experience working with, and passion for, the small medium business and startup ecosystem.
• Experience prospecting, building and maintaining new customer relationships from scratch, with excitement for building out greenfield territories.
• Understanding of common systems management concepts such as image management, patching, automated deployment, etc.
• Understanding of security concepts such as encryption, identity management, access control, attack vectors, and pen testing.