Customer Care Specialist

Global leader in hearing care solutions, dedicated to improving the quality of life for people with hearing loss through innovative technology, professional training, and customer-focused services.

• 3+ years of experience in Operations Support, Sales Support, or Finance Administration.
• Familiarity with invoicing, payment processing, and related documentation management.
• Experience in order management and customer service is preferred.
• Strong data management and document control skills.
• Detail-oriented with the ability to work independently and manage multiple tasks effectively.
• Good written and verbal communication skills in English.
• Manage end-to-end order processing, including order entry, tracking, invoicing, returns, and related service requests.
• Serve as a key point of contact for customers, providing timely order updates and resolving order-related inquiries.
• Coordinate with internal teams to ensure order accuracy, timely fulfillment, and smooth operational execution.
• Support inventory monitoring and stock management to maintain service levels and improve lead times.
• Coordinate with Finance and other relevant functions on payment processing, documentation, and related administrative matters.
• Perform other duties and responsibilities as assigned by the manager.