Customer Care Executive

Our Role:

• Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries
• Plan and suggest the strategy to deal with complicated and complaint cases
• Execute the solution with call agents or may require calling the complainants
• Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching /one to all communication
• Other special tasks as assigned from Manager

To Succeed Your Role:

• Diploma or above
• Around 2 years of banking and finance experience, preferably in a frontline position OR at least 6 months of pension experience
• Candidates with complaint handling experience will be a definite advantage
• Good communication and presentation skills, especially in handling of complaint and demanding customers
• Familiar with checking customer profiles with the back-office system
• Good problem-solving skills
• Fluent in both written and spoken English and Chinese
  
  

• MPFeMPF

• 2 6
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