Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries
Plan and suggest the strategy to deal with complicated and complaint cases
Execute the solution with call agents or may require calling the complainants
Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching /one to all communication
Other special tasks as assigned from Manager
To Succeed Your Role:
Diploma or above
Around 2 years of banking and finance experience, preferably in a frontline position OR at least 6 months of pension experience
Candidates with complaint handling experience will be a definite advantage
Good communication and presentation skills, especially in handling of complaint and demanding customers
Familiar with checking customer profiles with the back-office system
Good problem-solving skills
Fluent in both written and spoken English and Chinese
