About the role:
Responsible for delivering effortless customer experience by ensuring all customer requirements are completely met through proactive communication, high quality and being customer focused. To contribute in achieving the company sales objectives through value added activities.
Key responsibilities:
- Deliver exceptional customer service via all channels with the goal of ensuring that customer order and enquiry needs are met while maintaining service level agreements.
- Provide effortless customer experience by proactively communicating to the customers on any updates or changes on their orders / enquiries in a professional and courteous manner.
- Contribute to the sales targets by working closely with sales and performing high level of value added activities set out by the business.
- Identify potential customer needs / opportunities to grow business by providing high human touch.
- Minimise escalation of complaints and ensure high customer satisfaction by working with the stakeholders within the end to end process.
- Responsible for maintaining and updating customer information in SAP.
Key requirements:
- Intermediate Microsoft skills in Microsoft Office
- Experience of customer care
- Excellent communication skills both verbal and written
- Excellent interpersonal skills approachable, positive, motivated, go-getter attitude
- Appreciation and interest in providing exceptional customer service
- With SAP experience is preferred
