Custody Officer (Corporate Banking Department)

Brief Summary

Join a dynamic team where you will play a key role in enhancing custody services and operational processes. This position offers a blend of strategic support and hands-on management within a collaborative environment.

Responsibilities

• Facilitate the establishment and rollout of custody services, encompassing safekeeping, settlement, corporate actions, and related operational processes. Coordinate with internal teams, including Operations, Compliance, Risk, Finance, and Technology, to ensure effective implementation and service delivery. Execute daily custody operations tasks, such as cash management, trade settlement follow-ups, reconciliations, issue tracking, and process escalations. Assist in the preparation and maintenance of custody-related procedures, operational guidelines, and internal documentation aligned with regulatory and internal standards. Support client onboarding efforts and promptly address operational queries. Monitor corporate actions, settlement statuses, and operational risks to facilitate timely resolution. Contribute to system enhancement and digitalization initiatives, including gathering business requirements, user acceptance testing, and process improvements. Prepare operational reports, service updates, and internal records, including supporting journal entries as needed. Observe workflow issues and propose practical enhancements to strengthen controls and improve operating efficiencies. Undertake other duties as assigned by the team lead.

Requirements

• Bachelor's degree or equivalent experience is preferred. At least 5 years of relevant experience in custody operations. Strong understanding of custody-related processes, including settlement, reconciliations, and corporate actions. Experience creating operational documents and procedure workflows is advantageous. Excellent coordination and communication skills, with the capability to liaise effectively with multiple stakeholders. Detail-oriented and hands-on, with a proven ability to manage operational tasks efficiently. Familiarity with system implementation, user acceptance testing, and process automation is a plus. Strong written communication skills are essential for effective reporting and documentation. Ability to engage with materials and stakeholders effectively, including potential bilingual communications when required.