CRM Project Rollout Manager

Company Description StratAgile is a digital marketing consultancy that blends technology with business and marketing needs to deliver cutting-edge solutions across online, mobile, and social media channels. The company supports clients across industries with integrated digital marketing, lead management, data analysis, and platform provisioning. Its teams design and implement campaigns, platforms, media mixes, mobile apps, social media tools, and other digital initiatives to help organizations scale in the digital space. StratAgile also provides enterprise-level platforms, insights-driven customer experiences, and advanced data and web analytics that enable clients to optimize outreach, performance, and ROI. Through managed campaign operations, the company ensures smooth execution so clients can focus on strategy and innovation.

We are seeking an experienced CRM Project Rollout Manager to lead the implementation and rollout of a pharmaceutical CRM platform across Taiwan. The successful candidate will be responsible for managing the end-to-end project lifecycle, working closely with business stakeholders, regional teams, and technical partners to ensure a seamless deployment and successful user adoption.

• Lead the end-to-end rollout of a pharmaceutical CRM platform across Taiwan.
• Develop and manage project plans, timelines, budgets, resources, and project governance.
• Collaborate with business stakeholders to gather requirements and translate them into functional project deliverables.
• Coordinate with cross-functional teams, including IT, business users, vendors, and regional teams, to ensure successful implementation.
• Oversee system configuration, data migration, integration activities, and User Acceptance Testing (UAT).
• Identify, manage, and mitigate project risks, issues, and dependencies throughout the project lifecycle.
• Drive change management initiatives, including communication plans, user training, and adoption strategies.
• Monitor project progress, provide regular status updates, and escalate critical issues where necessary.
• Support post-go-live activities, including hypercare, issue resolution, and continuous process improvements.
• Ensure all project deliverables are completed on time, within scope, and in accordance with quality standards.

• Bachelor's degree in Business, Information Technology, Life Sciences, or a related discipline.
• 3–5+ years of experience managing CRM implementation or enterprise system rollout projects.
• Experience working with CRM platforms within the pharmaceutical or healthcare industry is preferred.
• Strong project management skills with experience in Agile, Waterfall, or hybrid delivery methodologies.
• Experience managing cross-functional teams and engaging regional stakeholders.
• Knowledge of CRM processes, system implementation, data migration, and UAT.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Project Management certifications (e.g., PMP, PRINCE2, Scrum) are an advantage.
• This role offers the opportunity to drive a large-scale digital transformation initiative, working with regional teams to successfully implement and optimize a pharmaceutical CRM platform across Taiwan.