Review AR Aging with the Credit Control Officer and drive proactive follow-up to resolve outstanding customer debts.
Facilitate collection activities to support Working Capital and DSO improvement.
Investigate and analyze trade receivables; collaborate with Sales and customers to reconcile accounts, resolve hanging balances, and ensure timely closure of claims, disputes, and billing issues.
Perform periodic credit evaluations for new and existing customers by assessing creditworthiness, recommending credit limits, and mitigating credit risks appropriately.
Stakeholder Collaboration & Issue Management
Partner closely with Finance, Supply Chain, Sales, and relevant Business Units to drive issue resolution and ensure smooth Order-to-Cash operations.
Serve as a key point of contact for issue escalation and coordination with business stakeholders and technical teams.
Operational Controls & Governance
Review, maintain, and support the enhancement of operational controls and governance within the AR, credit, and collections process.
Support remediation efforts for identified gaps and drive continuous improvements in process compliance.
Oversee customer-related withholding tax and bill placement requirements, ensuring compliance with Taiwan's physical documentation and exchange control standards.
Support pricing-related governance activities by coordinating with Sales and relevant teams to ensure accurate pricing setup, maintenance, and issue resolution within the OTC process.
Continuous Improvement & Value Creation
Champion a culture of continuous improvement by leveraging tools, automation, and structured methodologies to enhance process efficiency and productivity.
Collaborate with team members to identify opportunities for end-to-end OTC process optimization and participate in implementation of improvement initiatives.
Apply a value creation mindset to innovate, streamline workflows, and drive measurable efficiency gains.
Requirements
Degree in Accounting, Finance, or equivalent Order to Cash experience
Experience in Order-to-Cash processes, specifically billing, credit & collections, and accounts receivable in a GBS environment.
Demonstrated experience leading or supporting system and process improvement initiatives, including ERP, analytics solutions, Power Apps, or equivalent tools.
Exposure to FMCG industry operations is preferred.
Ability to collaborate effectively with cross-functional and cross-market teams, including virtual stakeholders.
