Rocketium helps global brands create high-quality digital and e-commerce content at scale. Our customers include leading consumer brands, retailers, agencies, and enterprise marketing teams who rely on us for everything from high-volume adaptations and versioning to concept development, creative production, and AI-powered content creation.
As we continue to grow, we are looking for a
Creative Operations Lead who can become the operational backbone of a portfolio of strategic US accounts.
What You'll Do
As a Creative Operations Lead, you will be responsible for ensuring that customer briefs are delivered on time, at a high quality bar, and with a consistently positive customer experience.
You will work closely with Account Managers, Art Directors, Designers, Motion Designers, Creative Strategists, and Product teams to ensure smooth execution of projects across multiple customer accounts. This role sits at the intersection of creative delivery, customer communication, talent planning, and operational excellence.
Your focus will be ensuring that every creative brief is understood correctly, staffed appropriately, executed smoothly, and delivered successfully.
In This Role, You Will Manage
Brief & Delivery Management
- Own project delivery from brief intake to final execution, ensuring requirements, timelines, and expectations are clearly aligned.
- Coordinate across creative teams to keep projects on track and proactively manage risks and dependencies.
Customer Communication
- Serve as the primary operational point of contact for active projects.
- Lead project discussions, reviews, and stakeholder updates while managing customer expectations.
Escalation Management
- Take ownership of delivery escalations and identify root causes.
- Develop and execute recovery plans in partnership with Account Managers and creative teams.
Creative Operations & Process Improvement
- Identify workflow bottlenecks and implement improvements across briefing, reviews, feedback loops, and resource allocation.
- Partner with internal teams to build scalable processes and improve operational efficiency.
Talent Coordination
- Support resource planning and workload balancing to ensure projects are staffed effectively.
- Work with creative leads to align the right talent to the right work.
Metrics & Reporting
- Monitor delivery performance, turnaround times, project health, and operational metrics.
- Use data and insights to drive continuous improvement across accounts and workflows.
What We're Looking For
- 7-12 years of relevant experience in creative delivery, production, operations, or project management roles.
- Experience working directly with enterprise brands, agencies, or large marketing teams is preferred.
- Experience managing creative projects in fast-paced environments where quality, speed, and scale matter.
- You have worked in roles such as Creative Producer, Senior Creative Producer, Integrated Producer, Creative Delivery Lead, Studio Manager, Production Lead, or similar.
- Understanding of how digital content is produced, reviewed, and delivered across multiple channels and stakeholders.
- Comfortable balancing customer expectations, creative quality, timelines, and operational efficiency.
- Experience working in digital agencies, creative agencies, content studios, performance marketing agencies, e-commerce agencies, creative production companies, or in-house brand teams.
- You are highly organised, proactive, and skilled at navigating ambiguity and changing priorities.
- You use data, process thinking, and strong communication skills to solve problems and improve outcomes.
Bonus points if you have
- Experience supporting performance marketing or digital advertising campaigns.
- Exposure to e-commerce content production, Amazon content, or content localisation workflows.
- Experience scaling creative production across multiple brands, markets, or channels.
- Familiarity with AI-powered tools and AI-assisted creative production workflows.
Beyond The Pay-cheque
- Unlimited leave policy: We mean it. Time off is important, and we trust you to take it when you need it.
- Physical & mental wellness: We've partnered with Cult.Fit to sponsor/subsidize your fitness and therapy goals. Your well-being matters as much as your wireframes.
- Comprehensive health cover (OPD included): For you and your close ones - spouse, kids, and parents.
- Learning budget: Conferences, design tools, masterclasses - if it helps you grow, we'll support it.
- Meals & munchies: Good food = better ideas. We keep our pantry and plates full.
