Contract Management RFS

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

As an RFS Contract Management Professional at Kyndryl, you'll be at the heart of customer relationships, ensuring satisfaction and driving growth through the efficient management of contract addendums (RFS) from initiation to signature. You'll play a crucial role in meeting customer needs, overseeing the entire RFS process for your assigned accounts, and positively impacting key performance indicators and metrics by achieving set targets.

Imagine yourself as a trusted advisor, not just managing requests but actively shaping the customer experience. You'll provide essential measurement and reporting, ensuring every addendum request is handled seamlessly and to the highest standard. Your role will involve direct customer interactions, where your advisory skills will shine, making you an integral part of our customer-facing team.

In this position, you'll drive the end-to-end RFS process, ensuring all targets are met and exceeded. Your responsibilities will include offering comprehensive proposal, pricing, and administrative support to both customers and the account team. You'll manage and implement the RFS governance process, working closely with customers and CPEs to continuously refine and improve procedures.

Your analytical skills will be vital as you provide metrics and measurement reporting, facilitate business review meetings, and ensure timely delivery of all RFS. You'll maintain meticulous RFS records, emphasizing business control requirements and collaborating with various departments to guarantee high customer satisfaction.

As an essential part of our growth strategy, you'll influence Kyndryl's in-base revenue through RFS, support audit activities as a compliance partner, and assist new logo accounts in their RFS needs.

Join us and be part of a team where your expertise and dedication will not only meet but exceed our customers expectations, driving the success of our infrastructure services business.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. As an RFS Contract Management professional, you'll gain valuable skills and experience that will put you on the path to your next career opportunity. Whether you want to transition into a senior role such as a CMS Lead or advance your career outside of Q2C - Kyndryl has opportunities you won't find anywhere else.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof ofvaccinationto align with their respective COVID-19vaccinationpolicies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Why Kyndryl:

We're a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

You're good at what you do and possess the required experience to provide it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in your work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

.3+ years of experience in a business setting with exposure to business controls and risk management
.3+ years of experience working with vendors
.Demonstrated business writing skills
.Experience driving a project to completion

The compensation range for the position in the U.S. is - $100,080 to $190,080based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience.For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area):$120,120 to $228,000

California (All Other):$110,040 to $209,040

Colorado:$100,080 to $190,080

Massachusetts$100,080 to $209,040

New York City:$120,120 to $228,000

Washington:$110,040 to $209,040

Washington DC:$110,040 to $209,040

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learningprograms give you access to the best learning in the industry to receive certifications, includingMicrosoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.