Contract Assistant Customer Service Manager / Executive officer (Technical Excellence Team) JTL

• Manage, track, attend, resolve Centralised Cooling System (CCS) issues inside HDB Dwelling Units
• Work closely with cross functional teams and various stakeholders including customers, contractors, agencies and ensure effective execution of works and resolution of issues
• Face and explain to customers on the process and supervise works to ensure quality and quick resolution of the issues
• Able to use various IT systems tools, MS Office applications and data to update, seek internal approvals (if required) and resolve issues on the ground
• Ensure works order, completion certificates etc are generated and validated for contractor works
• Maintain various databases for management reporting
• Any other duties as assigned

Requirements

• At least a Degree with at least 2 to 3 years of experience in operations and customer service roles.
• Effective communication skills.

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: [Confidential Information]
EA License No: 99C4599