Consumer Strategy & Operations Manager, Uber Eats Mart

About the Role

Grocery & Retail (GR) is a fast-growing business within Uber Eats that enables consumers to get just about anything delivered through the Uber Eats app. Uber Eats Mart (or so-called Dark Grocery, DG) is an Uber-owned supermarket, a new type of online grocery store under the GR Taiwan line of business, focusing on providing consumers with the most reliable, convenient, and best selection through the on-demand grocery delivery service within 30 minutes.

We are looking for a passionate, committed, and flexible Consumer Strategy & Operations Manager to drive the success of DG. You will guide the formulation of our campaign and in-app merchandising strategies to accelerate consumer growth. In this role, you will shape DG's acquisition, engagement, retention, and resurrection strategies by integrating our procurement team's category development plans. You will help differentiate DG from competitors in a highly contested market by developing and deploying strong value propositions.

The ideal candidate is creative, analytical, and excels in planning and operational execution. You should be a skilled project manager who is passionate about the details of retail and ready to roll up your sleeves.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

1. Strategy Development: Shape and execute the consumer growth strategy through leveraging campaign and merchandising levers for DG by deriving actionable insights and proposals
2. Consumer Lifecycle Management: Manage consumer lifecycle by scaling lifetime value and expanding online shopping use cases across acquisition, retention, and resurrection, and improve user engagement through online/offline events
3. Campaign Planning: Translate business and growth objectives into comprehensive campaign strategies, designing and scaling high-impact initiatives that accelerate DG's growth through KPIs, category strategies, and retail best practices to drive continuous efficiency and win-win partner collaborations.
4. Analytics & Insights: Track and evaluate key metrics, providing actionable insights to the management team regarding user health, campaign plan, and communication strategies
5. Communication Optimization: Drive in-app merchandising and content strategy, including planning, creation, and A/B testing of curated content to optimize the performance of full-funnel channels
6. Cross-functional Collaboration: Orchestrate and bring together the work of a wide range of cross-functional stakeholders, including Operations, Procurement, Marketing, PR, Legal, and Product teams.
7. Team Management: Lead the team focused on consumer growth by mentoring and motivating talent, fostering a high-performance culture, and managing career development to achieve operational excellence goals.

---- Basic Qualifications ----

1. At least 4 years of working experience
2. Business-level English.
3. Excellent in presentation and verbal/written communication.
4. Able to identify key business problems, and propose potential solutions based on data and strategic framework
5. Strong organization, planning, and project management skills
6. A team player who doesn't mind rolling up your sleeves to do the day-to-day work

---- Preferred Qualifications ----

1. Previous roles in trade marketing, strategy consulting, CRM, campaign planning, or operational roles preferably in eCommerce, FMCG, B2C internet apps, or retail industries.
2. Proficiency in Excel/Google Sheets. SQL is a plus
3. Team management experience is a plus.
4. A self-starter who thrives in ambiguity: Launching a new business model isn't easy, and there isn't an existing plan for you to follow. You'll need to drive this forward autonomously.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

.Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .