Consumer Operations Associate (Product & Experience)

About the Role

At Uber Eats, we're reimagining how the world moves and eats. To ensure our platform feels local, reliable, and effortless for every user in Taiwan, we are hiring a Consumer Operations Associate (Product & Experience). This individual will be detail-oriented, analytical, and proactive, supporting the launch of next-generation food delivery and commerce features.

• Develop a deep understanding of Taiwan's local market dynamics and consumer behavior

• Partner with the Product & Experience team to identify user needs and engagement opportunities

• Collaborate cross-functionally (local, regional, and global teams) to operationalize new features

• Drive localization efforts to ensure product-market fit and an exceptional consumer experience

• Navigate ambiguity with strong project management discipline and structured problem-solving

What You'll Do

• User Advocacy

  • Provide input into local strategy and define configurations for home feed, payment experiences, and specialized product categories

  • Ensure product settings align with Taiwan market nuances

• Product Launch & Execution

  • Conduct end-to-end functional testing (QA) for new feature releases

  • Configure localized offer mechanics and in-app experiences

  • Execute go-to-market CRM campaigns to drive awareness and feature adoption

• Product Performance Tracking & Analysis

  • Monitor consumer experience dashboards and reliability metrics

  • Identify friction points and diagnose root causes

  • Translate performance data into actionable recommendations

• Partnership Integration

  • Support integration of ecosystem partners to ensure seamless consumer journeys

• Data-Driven Insights

  • Analyze local product and marketplace performance

  • Surface trends, risks, and optimization opportunities through structured data analysis

• Customer Satisfaction

  • Partner with Customer Support to tailor help flows and automated support journeys

  • Ensure support experiences reflect Taiwan-specific user expectations

• Process Efficiency

  • Identify operational inefficiencies across adjacent teams

  • Build scalable programs that improve execution speed and business impact

Basic Qualifications

• Professional Experience

  • 2+ years in operations, product-led growth, product management, or a fast-paced B2C tech environment

• Data Proficiency

  • Strong SQL capability

  • Advanced Excel or Google Sheets skills

  • Ability to convert raw data into structured insights

• Project Management

  • Proven stakeholder management and prioritization skills

  • Strong organization and timeline discipline

• Communication Skills

  • Excellent written and verbal communication

  • Strong presentation capabilities

• Detail Orientation

  • Exceptional attention to detail

  • Ability to manage multiple concurrent initiatives without sacrificing quality

  • Demonstrated initiative and creative problem-solving

• Self-Starter Mindset

  • High ownership mentality

  • Ability to work independently while collaborating effectively

  • Positive, proactive, and energetic approach

• Education

  • MBA, BA, or BS degree

• Language Proficiency

  • Fluency in English and Mandarin (written and spoken)

Preferred Qualifications

• Analytical Background

  • Experience in consulting, market research, or business/data analytics

• Additional Skills

  • Experience with or strong interest in product analytics tools (e.g., Tableau)

  • Familiarity with A/B testing methodologies

  • Exposure to CRM platforms and lifecycle marketing tools

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

.Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .