Job Scope:
Engagement & Outreach
- Drive awareness and participation in Culture Pass among cultural partners and the public
- Support targeted engagement plans for arts, heritage, and cultural partners ranging from major institutions to grassroots groups
- Support outreach strategies for specific demographics (youths, families, seniors, digitally less engaged communities) based on their needs and preferences
- Lead offline outreach including roadshows, pop-ups, and partnerships with grassroots networks
- Coordinate with internal departments and external partners forseamless service delivery
Partnership & Event Management
- Identify and cultivate strategic partnerships with cultural institutions, brands, and community organisations to amplify Culture Pass reach
- Conceptualise, plan, and execute conversion-focused events including on-ground activations and community activities
- Manage event logistics and optimise experiences to maximise sign-up rates
- Manage and support operations of roadshows and events including liaising with partners and stakeholders, volunteers and ambassadors
Operations & Customer Service
- Support call centre and help desk operations ensuring prompt response and escalation
- Develop help desk protocols, scripts, and quality assurance measures
- Maintain high customer service standards across all touchpoints
- Draft responses to citizen enquiries and implement feedback mechanisms
- Monitor KPIs and implement continuousimprovements
Risk Management & Administration
- Identify operational risks and develop mitigation strategies
- Support with the development of SOPs and maintain proper documentation for audits
- Provide secretariat support including meeting coordination and record-keeping
- Perform administrative tasks when assigned
Requirements:
- Interest in Arts Management, Communications, Public Policy, or a related field.
- Experience in project management, administrative support, or programme coordination is preferred.
- Strong organisational skills with meticulousattention to detail and accuracy.
- Excellent written and verbal communication skills, with the ability to engage effectively with diverse stakeholders in a professional and collaborative manner.
- Strong collaborative approach with the ability to work effectively within cross-functional teams and contribute to a positive working environment.
- Proficiency in Microsoft Office Suite and experience with digital communication platforms.
- Adaptability and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
- Stakeholder engagement and relationship-building skills
Contract Duration: 3 Months
Location: City Hall
Salary: Monthly Rated ($2580 - $3910)
Working Hours:
- Mon - Thu: 8.30am to 6.00pm
- Fri:8.30am to 5.30pm
EA License No.: 96C4864
Reg. No.: R26161270 JOEY TAY YI TING
