Commercial Support Executive

JOB DESCRIPTION / DUTIES

Position: Commercial Support Executive

Reporting to: Head of Marketing - Business Development and Operations

Description of Duties & Responsibilities

The incumbent will be responsible for delivering optimal support to all stakeholders, particularly to the Commercial team, in the internal sales process from quote to booking. This role will require engagement in the external sales process and liaison with end-user customers, along with representatives of vendor partners and resellers.

The role will also be a key internal liaison with cross departments, which include but are not limited to Presales, Finance, Technology, and Operations, to support the sales life cycle. You will be accountable for managing all commercial-related activities such as processing of orders, procurement of relevant products & services, and coordinating with the provisioning team on order fulfillment. You are expected to deliver optimal support to all stakeholders at all times.

Key responsibilities:

1. Be a key internal liaison with the cross departments, which include but are not limited to Presales, Finance, Technology, and Operations, to support the sales life cycle

2. Responsible for managing all commercial-related activities, including but not limited to processing of sales orders, quotations, credit notes, manual billing, procurement of relevant products & services, coordinating with provisioning team on order fulfillment, as well as upkeep of filing & records.

3. Efficiently and effectively process routine transactions in accordance with the Company guidelines/standards and strive to execute tasks and assignments accurately (error-free processing). You should be accountable for delivering quality output to all stakeholders.

4. Responsible for providing post-sales and general admin support to ensure high quality of service provided in order processing, sales, and project registration, as well as other administrative tasks.

5. Responsible for generating and submitting all work-related reports, performing good analysis, and revenue forecast as required by the Company.

6. Play an active role to assist Commercial Team Members to ensure that orders can be effectively and efficiently provisioned and deployed.

7. Required to communicate effectively and build a strong relationship with internal stakeholders to facilitate efficient delivery of post-sales services to customers. Expected to provide excellent customer service to all stakeholders.

8. Perform routine internal/external customer care activities, which include but are not limited to office reception, answering phones, and directing calls.

9. Perform any other job-related duties as assigned by the supervisor.

Job Specification

Education Background:

. Recognized diploma in related fields (Commerce, ICT, Computer Engineering or any other equivalent qualification)

Experience:

. Preferably with at least 3 years relevant experience in Customer Service/Sales from related industries

Core Competency:

. Meticulous, self-driven, a team player with high degree of initiative and able to work independently.

. Good analytical and problem-solving skills.

. Highly collaborative professional with proven experience working cooperatively in a team environment with the ability to build collaborative relationships across all levels.

. Computer literacy.

. Comfortable with ambiguity and able to adapt to rapid change work environment. (We are a fast-growing business and there are always grey areas. You should be comfortable with it and understand not everything is 100% defined all the time).

Personal Quality :

. Able to multi-task and well-organized personnel

. An effective communicator with good interpersonal skills, you possess the gravitas to influence and communicate well with all stakeholders.

. Teamwork and Cross Functional Collaboration

Skills & Knowledge :

. Fluent in spoken and written English and Chinese to be able to converse with Chinese customers

. Proficient in office software applications including MS Office, Excel and PowerPoint.

. Good understanding of Telco, Data Centre and System Integrator business will be advantageous