FIND YOUR BETTER AT Blue Care
If you believe in better, we'd love to hear from you.
About the Role
Responsible for overseeing the day-to-day operations of the clinic, ensuring efficient and effective delivery of patient care. As the team lead, you will be accountable for managing the nursing and healthcare assistant staff, fostering a collaborative and patient-centered work environment.Responsibilities:
Clinic Operations Management
Develop and implement policies, procedures, and workflows to optimize clinic operations and patient flow
Oversee scheduling, inventory management, and equipment/supplies procurement to support seamless clinic functioning
Monitor and analyze key performance metrics to identify areas for improvement and drive operational excellence
Serve as the primary point of contact for facilities management, IT support, and other operational partners
Handle billing to insurance companies and clients
Back up nursing services duringshortageofmanpower including injectionservices, blood collection, medicine dispensing, laboratory sample handling
Handle verbal and written complaint with investigation
Assist in network doctor/medical practitioner recruitment
Team Leadership
Manage and provide guidance to the nursing and healthcare assistant staff, including hiring, training, scheduling, and performance management
Foster a positive, collaborative team culture dedicated to delivering exceptional patient support
Identify training needs and coordinate professional development opportunities for the clinical team
Serve as a clinical subject matter expert, providing coaching and support to the team as needed
Regulatory Compliance
Ensure the clinic operates in full compliance with all relevant healthcare regulations, policies, and standards
Coordinate with quality assurance and risk management teams to maintain accreditation and mitigate operational risks
Oversee the implementation and maintenance of robust record-keeping, documentation, and reporting systems
Requirements:
Higher Diploma in Nursing, Healthcare Administration, or a related field with minimum 8 years of experience in a clinic or healthcare facility operations role, with at least 2 years in a supervisory capacity
Registered with the Hong Kong Nursing Board and holding a valid practicing certificate
Experience in blood taking and clinical procedures
Strong leadership, problem-solving, and interpersonal skills to effectively manage a diverse clinical team
In-depth knowledge of healthcare regulations, policies, and best practices
Effective communication and stakeholder management skills, both internally and externally
Others:
You are required to obtain the relevant license(s) if your job involves regulated activities
The incumbent will ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements.
