2420
Provide superior customer and external relations as the initial point of contact for a wide range of research and data products by resolving client issues and requests. Additionally, proactively identify new products and sales leads through client interaction.
Responsibilities:
- Provide thorough quantitative and conceptual solutions to our wide range of clients.
- Provide in-depth education and assistance on product features, functionality and the product technical architecture.
- Support clients on the use of our industry leading KYC, Credit Risk and data products in a courteous, professional, accurate and timely manner via web, email, telephone, and in person.
- Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Engineering, Research, etc.
- Provide constructive feedback to the sales and training groups regarding client needs and opportunities.
- Identify, capture, and channel client feedback on product features and functionality to our Product Managers.
- Originate content for our client Knowledge Base.
- Manage and escalate requests appropriately while maintaining ownership of the client interaction and delivery solution.
Qualifications & Attributes:
- Bachelor's degree required; concentration in Information System, Data Analytics, or Finance a plus.
- Knowledge of KYC and/or Credit Risk is a plus.
- Strong customer service skills, an eagerness to excel and be part of a dynamic, fast growing team.
- Superb analytical skills and persistence in problem solving. Experience in supporting enterprise application is a plus.
- Familiar with Windows based software (Excel, Access, Word, etc.). Knowledge of SQL is a plus.
- Attention to detail and the ability to learn quickly.
- Excellent verbal, written, and organizational skills.
- Demonstrated creativity, flexibility, enthusiasm and willingness to learn.
- Exposure to the financial industry, banking and/or capital markets is a plus.
- Fluency in English and Mandarin
