Chubb Life Taiwan: Senior Manager, Channel Training

About the Role

This role will lead the training team and develop training strategies aligned with business priorities and channel development needs. This role is responsible for building team capabilities, optimizing training resources, and leveraging digital and AI tools to enhance training effectiveness and operational efficiency.

Working closely with Bancassurance and Brokerage channels, the role will drive innovative learning solutions, professional sales enablement programs, and large-scale channel initiatives to strengthen sales capabilities and support business growth.

Key Responsibilities

• Team Leadership & Development: Lead and develop the training team, establishing training strategies aligned with business and channel priorities while strengthening team members professional, facilitation, and execution capabilities.
• Digital & AI Enablement: Drive the adoption of digital and AI tools across course development, content creation, training management, and daily operations to improve efficiency and training effectiveness.
• Channel Strategy & Resource Allocation: Partner closely with business and cross-functional stakeholders to understand Bancassurance and Brokerage channel needs and strategically prioritize training resources.
• Innovative Learning Solutions: Design and develop diverse and innovative training programs that differentiate our channel support and create tangible value for business development.
• Sales & Channel Enablement: Develop professional training programs for Insurance Consultants (ICs) across Bancassurance and Broker channels, strengthening product knowledge, sales effectiveness, and channel development capabilities.
• Large-scale Program & Event Management: Plan and lead the team in executing large-scale training, sales development programs, and channel events for face-to-face distribution channels.

Qualifications

• 7+ years of experience in life insurance training, sales training, channel development, or related functions, with solid knowledge of insurance products and distribution channels.
• Proven people management experience, with the ability to lead, coach, and develop a training team.
• Solid experience supporting Bancassurance and/or Broker/Agency channels, with a good understanding of channel operations, sales models, and frontline development needs.
• Proven ability to develop and execute training strategies and programs aligned with business and channel priorities.
• Strong experience in designing and delivering sales, product, and professional development programs for frontline sales teams or Insurance Consultants.
• Experience in planning and leading large-scale training programs, sales events, or channel development initiatives.
• Strong stakeholder management and cross-functional collaboration skills, with the ability to prioritize and allocate training resources based on business needs.
• Demonstrated interest or hands-on experience in leveraging digital and AI tools to enhance learning, content development, or operational efficiency.
• Proactive, agile, and results-oriented, with strong planning and execution capabilities and the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience in training transformation, digital learning, or AI-enabled learning initiatives is a plus.

Learn more about Chubb Life Taiwan's culture and workplace

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