Key Responsibilities
- Lead the Customer Service & Policy Administration Department, formulating and executing customer-centric service strategies to enhance customer experience and loyalty.
- Optimize policy administration processes, ensuring accuracy, efficiency, and compliance in policy changes, renewals, loans, and related services.
- Drive digital transformation by implementing self-service platforms, intelligent customer support, and other innovative tools to improve service efficiency.
- Analyze customer feedback and service data to continuously improve service quality and proactively identify customer needs.
- Collaborate with Claims, Marketing, IT, and other departments to ensure seamless service processes and support business growth.
- Build a high-performing professional team, promoting staff training and development in line with Chubb Life's craftsmanship spirit.
Qualifications
- Bachelor's degree or above, preferably in Insurance, Management, or related fields.
- 10+ years of life insurance customer service or policy administration experience, with at least 5 years in management roles.
- Strong knowledge of Taiwan life insurance market, policy administration processes, and relevant regulations.
- Excellent service orientation, leadership, and cross-functional collaboration skills.
- Experience in digital transformation, process optimization, and innovative service is a plus.
★Learn more about Chubb Life Taiwan's culture and workplace
• [開箱影片] 走進我們的辦公室,認識工作環境、福利與文化
• [Podcast] 探索我們如何打造支持成長與創新的職場
