Job Description
We are seeking for a high calibre professional to join our team as a
Change Management Lead for core system replacement project. This initiative will modernize the operational backbone of our organization, impacting various business functions such as new business, underwriting, policy servicing, claims processing, collection and billing.
This role is critical to manage the change enablement process that includes stakeholder engagement, communication, training to ensure support adoption of new system and process.
Key Responsibilities
- Develop and maintain a comprehensive change management plan for the core system replacement project, aligned with milestone
- Define change impact assessment and identify areas where change interventions will be needed on the desired target state
- Work collaboratively with stakeholders (functional Lead, Tech Lead and other business users) to demonstrate the value of change interventions and guide them on both the how and when to introduce change interventions
- Excellent stakeholder management to senior management, equipped with soft influencing skills to help drive decisions and resolve conflicts at pace
- Work closely with all stakeholders to define & execute change initiatives e.g. communication plan, training needs and plan.
Qualifications
- Degree holder or equivalent in role experience
- Proven experience of change management or transformation programmes, preferably with FI (Financial Institutions) industries.
- Strong stakeholder management skills – ability to work across business, operations, IT, compliance and external partners
- Effective communication, inter-personal skills and negotiation skills
- Excellent decision making and problem-solving ability
- Sound judgement skills to identify and resolve problems
- Ability to motivate and lead people, employing appropriate management styles
