Change and Incident Manager

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today

Role: Change and Incident Manager

Years of Experiences: 5 - 8 Years

Location: Singapore

Job Description:

RFC Review: Review all Requests for Change (RFCs) in the Change Technical and Quality Review

phases to ensure completeness, accuracy, and adherence to process standards.

CAB Coordination and Chairing: Organize and actively participate in chairing Change Advisory

Board (CAB) meetings, facilitating effective decision-making on changes.

Approval Management: Review approval responses from CAB and designated approvers and advance RFCs to the implementation phase following compliance checks.

On call support and Post Change Review (PCR): Perform Post Change Reviews for all failed or

problematic changes, documenting root causes and executing corrective follow-up actions to reduce recurrence.

Process Improvement: Identify and recommend opportunities for improving the Change Management process. Where approved, drive these improvements through to implementation.

Process Compliance: Ensure strict adherence to Change Management policies, standards, and

processes across the organization

SLA and KPI Awareness: Maintain a clear understanding of SLAs and KPIs related to Change

Management, monitoring performance and taking corrective action if needed.

Audit Preparation: Support internal and external audits related to Change Management by providing evidence and demonstrating process adherence .Lead and manage major incidents end to end, ensuring rapid resolution or workaround. Provide timely, accurate updates to leadership and impacted teams.

Drive Post-Incident Reviews (PIR) and implement preventive measures.

Ensure adherence to ITIL and organizational standards for incident handling.