At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role
This position will provide Lifestyle advice such as Fine Dining, Theatre/Opera recommendations. To assist Card Members with purchasing merchandise, gifts and flowers and fulfilling the most standard to the most extraordinary request of the Centurion/ Premium card members.
To offer the Centurion/ Premium Card Member alternatives if their initial request is unable to be fulfilled which will assist the Card Member in their decision-making. Additionally this position will integrate individual Card Members travel requirements (e.g. flights, accommodation, etc) with their Concierge request.
Fulfill all Lifestyle requests, i.e., Fine Dining, Tickets to the Theatre/Opera and sporting events, flowers, limousine transfers, and gift buying and recommendation service, along with the ability to fulfill any specific Card Member requests. All fulfillment's must be flawless with the best available options offered to the Card Member at all times, maintaining accurate and updated personal Card Member details at all times.
Meet and exceed Card Member expectations, providing them with alternatives when required. Additionally, offering other services to Card Members, e.g. Fine Dining or Limousine services when Card Member books Theatre tickets.
Understanding and using the telephone system (training provided) to optimize service delivery to card members. Meeting agreed service levels for premium card.
Ensure complete and accurate processing of all Lifestyle bookings; including advising Card Members of all third party booking or service fees relevant to their request prior to completing the request.
Work with the travel team to enhance card members travel experience, by integrating concierge requests with their itinerary.
Participate in training programs, e.g. Fine Dining and Theatre inspections to maintain and enhance knowledge.
Excellent written and verbal communication skills. Specifically the maturity and experience to communicate effectively with highly demanding customers.
This role may be subject to additional background verification checks.
Minimum Qualifications
Superior knowledge of restaurants, theatre, premium retail products and services, fashion and sports advantageous.
Excellent knowledge of Excel, Word and the Internet.
Excellent time management and organizational skills.
Ability to work as part of a team as well independently.
Excellent verbal and written communication skills.
Ability to prioritize workload and cope with changing work demands.
Excellent attention to detail.
Ability to think laterally and multi-task.
Proven problem-solving skills.
Ability to identify and fulfill Card Member needs in a time critical manner.
Language: English and other foreign language will be a plus (Japanese or Korean preferred)
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
