Centre of Excellence Professional, Asia Pacific

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you Dare to Grow with us

YOUR ROLE

This position is specialized in aerospace engine operations. Primary responsibilities include the daily delivery of superior customer service, proactive service recovery and constant communication excellence all contributing to the overall customer satisfaction when engaging with CEVA.

This role focuses on enhancing customer experience, building new and strengthening existing relationships through consistent and seamless delivery of great customer service, along with pro-active service recovery where required.

WHAT ARE YOU GOING TO DO

• Single point of contact for all customer facing communication (internal: Control Tower)
• Receive customer booking from control tower / validate & align on service requirements.
• Qualify booking details: translate service promise to service requirement fit for service execution.
• Acts as internal customer facing front end to all internal customer service processes.
• Ensure services are meeting or exceeding customer requirements and are in compliance with internal procedures & customer expectations
• Ensure that all standard / customer reports are accurate and distributed on time.
• Review customer performance and profitability - Resolve problems and recommend solutions to prevent similar occurrences.
• Manages ad-hoc & on demand customer engagement demands.
• Engine movement implementation: Network On-boarding (sop's, one id, POAs, check quote in place) - Proactive communication of required amendments to SOPs/Work instructions.
• Service recovery: manages customer complaints providing resolution where possible or delegates tasks to relevant functions whilst retaining overall responsibility until resolution is confirmed (service recovery).
• Develop internal customer relationships and ensure that customer service levels within the station are maintained.
• Attend off-site engine loading and unloading, engine rolling and engine lifting operations.
• Conduct supplier audits to ground and warehouse operations.
• Work from office according to current HR policy.
• Any other business related assignments offered by Head of CoE, APAC.

WHAT ARE WE LOOKING FOR

Education & Qualifications

• Diploma holder with minimum 5 years of overall industry experience in freight forwarder/ logistics industry
• Pro-active and self-driven, aggressive and results oriented
• Able to work well under pressure and adapt to changing business needs
• Convincing and a good communicator
• Proficient in Microsoft office applications

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.