CB & IB Operations – Cash Operations Lead - AVP

Position Overview

Details of the Division and Team:

This role is responsible for leading and managing Cash Operations activities for Hong Kong, ensuring operational excellence, strong risk and control discipline, and highquality service delivery to business and clients. The successful candidate will bring deep expertise in cash and payments operations, a strong understanding of evolving industry trends, and the ability to drive transformation and efficiency in a regulated environment.

The role partners closely with regional stakeholders and supports the APAC Cash Operations Head in managing operational risks, stability, and continuous improvement initiatives.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Competitive Salary and non-contributory pension

• 20 days annual leave plus generous number of public holidays

• Life Assurance and Private Healthcare for you and your family

• A range of flexible benefits including retail discounts, gym benefits, wellbeing incentives

• The opportunity to support a wide ranging CSR program plus take volunteering leave days

Your key responsibilities:

• Lead and manage endtoend Cash Operations processing in Hong Kong, ensuring timely, accurate, and highquality support to business and clients.

• Provide strong oversight of production controls, issue management, and escalation processes, while proactively managing internal and external audits.

• Drive consistent, standardized, and effective risk and control practices in line with regulatory and internal policy requirements.

• Proactively identify, manage, and resolve operational issues, providing clear options and recommendations where challenges arise.

• Execute the Cash Operations transformation agenda to build scalable, sustainable, and costeffective operations, working closely with key stakeholders and partners to ensure timely and highquality delivery.

• Drive an efficient operating model, including effective nearshoring and offshoring arrangements.

• Act as an escalation point for material operational issues, supporting the APAC Cash Operations Head as required.

• Partner closely with business stakeholders and IT teams to continuously improve operational stability, resilience, and process efficiency.

Your skills and experience:

• Minimum 5-8 years experience in a financial services organization, with proven expertise in Cash and Payments products and operations.

• Strong knowledge of cash operations processes across functions and locations within the AsiaPacific region.

• Demonstrated ability to lead and manage Cash Operations activities in Hong Kong.

• Bachelor's degree or equivalent professional qualification.

• Solid technical and commercial understanding of operations products and endtoend operational processes.

• Proven peoplemanagement and organizational skills, with experience managing teams across multiple geographies.

• Strong analytical and problemsolving skills, with the ability to take ownership and adapt in a fastpaced environment.

• Ability to manage complexity and ambiguity, with a proven track record of leading risk and control initiatives within an operational setup.

• Entrepreneurial mindset with a strong sense of ownership and accountability for driving change and improvement.

• Working knowledge of automation tools, including Robotic Process Automation (RPA).

• Working knowledge of humancentred design / design thinking methodologies.

How we'll support you:

• Flexible working to assist you balance your personal priorities

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• A range of flexible benefits that you can tailor to suit your needs

• Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. to see what we do.

Deutsche Bank & Diversity

We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.