Job Description
This role is responsible for driving digital capability development and technology enablement for Product & Marketing.
The position acts as a bridge between business and technology, ensuring that system enhancements, digital initiatives, and technology investments effectively support business growth, regulatory requirements, and operational efficiency.
Responsibilities
- Digital Capability & Tech Strategy Alignment
- Identify and define digital capability needs to support Product & Marketing strategy
- Stay up to date with market trends, emerging technologies, and digital innovations
- Translate business needs into clear and actionable technology requirements
- Support prioritization of technology initiatives aligned with business impact
- Tech Project Leadership & Delivery
- Lead or coordinate technology-related initiatives (e.g., system enhancements, platform migration, regulatory changes)
- Partner with internal and regional/global technology teams to drive project execution
- Ensure alignment across business, technology, and control functions throughout project lifecycle
- Manage timelines, dependencies, risks, and delivery outcomes
- Stakeholder Management & Resource Negotiation
- Act as the key interface between local business teams and global/regional tech teams
- Effectively communicate business priorities and influence technology roadmap
- Drive alignment and secure necessary technology resources to support business initiatives
- Navigate complex organizational structures to accelerate decision-making
- Capability Build & Continuous Improvement
- Identify gaps in current systems and processes, and propose scalable solutions
- Support digital transformation initiatives to enhance customer experience and operational efficiency
- Drive adoption of new systems, tools, and capabilities within the team
- Establish best practices and governance for technology-related initiatives
Qualifications
- 3-5 years of experience in product management, business analysis, technology project management
- Strong understanding of digital capabilities, system architecture, or technology delivery lifecycle
- Experience working with regional/global tech teams is highly preferred
- Proven ability to translate business needs into technology requirements
- Strong stakeholder management and influencing skills
- Ability to navigate ambiguity and drive outcomes in complex environments
- Experience in financial services or regulated industries is a plus
- Strong communication skills in English and Mandarin
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
