Business Operation Lead

【Summary】

We are seeking a proactive and experienced Business Process & Transformation Specialist to support ZEISS Taiwan's digital transformation journey, including NextGen CRM (Salesforce) and S/4HANA implementation projects.

This role will act as a key bridge between business users, HQ teams, IT, and external stakeholders to drive process standardization, system adoption, and organizational change. The successful candidate will participate in business process design, system testing, user training, project coordination, and business performance analysis to ensure a smooth transition towards future business operations.

【Main Task】

1. Business Process Design & Transformation

• Support NextGen CRM (Salesforce) and S/4HANA implementation projects from a business process perspective.

• Analyze current business workflows and identify opportunities for process optimization and standardization.

• Collaborate with business stakeholders to define future operating models and system requirements.

• Assist in documenting business processes, SOPs, work instructions, and governance guidelines.

2. Cross-functional Project Coordination

• Coordinate project activities among HQ, Regional Teams, IT, Sales, Finance, Logistics, SCM, and Customer Service functions.

• Track project milestones, deliverables, dependencies, and key risks.

• Facilitate workshops, project meetings, requirement discussions, and issue resolution sessions.

• Consolidate business requirements and ensure alignment between global standards and local business needs.

• Support management reporting and project progress communication.

3. Testing & Change Management

• Plan and coordinate User Acceptance Testing (UAT) activities.

• Prepare test scenarios, test scripts, and testing documentation.

• Coordinate defect tracking, issue follow-up, and validation activities.

• Support end-user training and system adoption programs.

4. Data Analytics & Business Insights

• Analyze business performance data and operational KPIs.

• Prepare management reports, dashboards, and executive-level presentations.

• Monitor business trends and identify opportunities for process improvement.

• Support data validation, master data governance, and reporting accuracy during transformation projects.

【Experience】

• 7+ years in Order management, logistics, SCM or customer service, ERP/CRM project experience

• Experience in team leadership or project coordination

• Order-to-Cash process knowledge

• Understanding of logistic operations

• Familiar with UAT and testing activities

【Other skills】

• Strong written and spoken English

• Experience working with global or regional teams