Job Description
This role leads the Business Enablement and Data Insight function to drive smarter, faster, and more scalable decision-making across Product & Marketing team.
The position combines process optimization, cross-functional execution, and data-driven insights to enhance business performance, improve efficiency, and support strategic growth.
Responsibilities
- Business Enablement & Process Transformation
- Lead end-to-end process optimization across Product & Marketing to improve efficiency and reduce complexity
- Oversee the end-to-end third party managment process, ensuring clear process to ensure timely approvals and execution.
- Identify operational bottlenecks and drive simplification initiatives
- Partner with Compliance, Risk, Technology, and Operations to ensure scalable and compliant workflows
- Build and manage governance frameworks, SOPs, and execution standards
- Data Insight & Performance Management
- Define key business metrics and build performance tracking frameworks
- Translate data into actionable insights to support product strategy and marketing decisions
- Identify growth opportunities and performance gaps through data analysis
- Partner with data/tech teams to enhance data infrastructure and reporting capabilities
- Capability Building
- Lead cross-functional strategic capability initiatives
- Define and drive capability roadmap including automation, tools, and data utilization
- Team Leadership
- Build and lead a high-performing team
- Develop team capabilities in operational excellence and data-driven thinking
- Foster a culture of ownership and continuous improvement
Qualifications
- 8–12 years of experience in business operations, strategy, analytics, or consulting
- Strong experience in both process optimization and data-driven decision-making
- Proven ability to lead cross-functional initiatives
- Experience in financial services or regulated industries preferred
- Ability to translate business problems into data insights
- Strong stakeholder management skills
- Hands-on mindset with strategic thinking capability
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
