Company Overview
China Southern Airlines Company Limited is a leadingstate-owned airline headquartered in Guangzhou, operating extensive domesticand international routes with a modern fleet. Known for safety, customerservice, and innovation, it features a blue vertical tail fin adorned with avibrant red kapok flower logo.
Job Summary
Provide comprehensive administrative and commercial support to ensure the efficient operation of the company in compliance with company policies and local regulations.
Key Responsibilities
- Manage daily administrative operations to ensure efficient office functions and effective implementation of company policies and management directives.
- Prepare, receive, distribute, maintain, and archive company documents, contracts, correspondence, and official records with accuracy and confidentiality.
- Organize meetings by coordinating schedules, preparing meeting materials, and recording meeting minutes and reports.
- Support recruitment activities by screening candidates, coordinating onboarding, processing work pass applications, and arranging employee insurance.
- Oversee office assets, supplies, and administrative resources to ensure smooth day-to-day operations.
- Translate and proofread documents, contracts, correspondence, reports, and speeches between English and Chinese, ensuring accuracy and consistency.
- Provide interpretation support during meetings, negotiations, and business discussions.
- Liaise with government authorities, business partners, and external organizations on administrative and regulatory matters to ensure compliance.
- Review administrative invoices, verify supporting documents, and process reimbursements and payments in a timely manner.
- Respond to ticketing, reservation, e-commerce, and general administrative enquiries while providing timely support to internal and external stakeholders.
- Deliver excellent customer service by handling enquiries, resolving issues, and ensuring customer satisfaction.
- Support e-commerce operations, including website updates, email marketing campaigns, online promotions, and other digital marketing initiatives.
- Process ticket refund requests and handle related administrative matters in accordance with airline policies and procedures.
- Build and maintain strong relationships with customers, partners, and suppliers, while conducting market and product research to identify business opportunities.
- Coordinate the development and distribution of marketing and promotional materials to support sales and branding initiatives.
- Assist with sales support, departmental projects, and other duties or assignments as directed by the Department Manager or Management.
Preferred Competencies and Qualifications
- Bachelor's degree or equivalent, preferably in Business Administration, English, Translation, Human Resources, Accounting,Marketing, or a related discipline.
- Excellent bilingual proficiency in both spoken and written English and Chinese, with Strong communication and documentation skills to manage bilingual correspondence and liaise effectively with Chinese-speaking headquarters and business partners where required by the role.
- Familiarity with Singapore regulations and procedures relating to work passes, immigration, and residency matters is an advantage.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and other common office software.
- Strong organizational skills with keen attention to detail and the ability to prioritize and manage multiple tasks in a fast-paced environment.
- Excellent interpersonal, communication, and coordination skills, with a high level of professionalism, integrity, and discretion in handling confidential information.
- Self-motivated, resourceful, and able to work independently as well as collaboratively in a team environment.
- Possession of a valid Singapore Class 3 driving license is an added advantage.
