Business Change Manager

Responsibilities

• Support the creation and implementation of change management strategies and training plans that maximize employee adoption and usage while minimizing resistance.
• Apply structured change management methodology, processes, and tools to support the adoption of changes required by projects or initiatives.
• Support communication efforts through the design, development, delivery, and management of communications.
• Support preparation and engagement sessions with users and stakeholders.
• Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Develop change management strategies, engagement plans, and enablement activities.
• Manage stakeholder engagement by obtaining alignment and support from key functions to facilitate execution of engagement and enablement activities.
• Provide input, document requirements, and support the design and delivery of training programs.
• Ensure execution of change plans as scheduled and adjust plans as required.
• Execute and track progress of engagement and enablement activities.
• Identify and report risks and issues that could impact project goals.
• Provide status updates and reporting to programme and management forums.

Requirements

• Minimum Diploma Holder.
• Minimum 5 years of relevant experience in business change management, project support, stakeholder management, training, and reporting.
• Strong written and verbal communication skills with active listening abilities.
• Familiarity with project management approaches and tools.
• Experience in managing vendors and stakeholders.
• Experience in supporting training initiatives and change enablement activities.
• Strong reporting and documentation skills.
• Customer-focused with the ability to adapt to different working styles and personality types.
• Ability to multi-task, set priorities, and manage time effectively.
• Meticulous with strong attention to detail.
• Experience in billing, finance, and healthcare industries would be an added advantage.
• Immediate availability preferred.